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Frequently Asked Questions

Do I need an appointment?
Yes, booking an Appointment is always required so we can dedicate a bridal consultant and provide you with undivided attention.
Walk-ins are welcome, but since our consultants schedule by appointment, there is a chance a consultant may not be available. We do not accept walk-ins after 6:30 pm on Tuesday and Thursday.
Brides, Mothers, Bridesmaids, and Tuxedo Appointments can be booked either on-line or by phone. If a convenient appointment time is not obtainable on-line, feel free to call at (914) 428-3957 to see if we can accommodate your preference. Brides will be asked to fill out a survey in a confirmation e-mail, to help us prepare for your appointment.
Sunday Appointments must be booked by phone.
Invitations and Accessory Appointments must be booked by phone.
Alteration Appointments must be booked by phone.
Alteration Time Schedule:
Tuesday: 11:00 am – 6:30 pm
Thursday: 11:00 am – 6:30 pm
Friday: 11:00 am – 5:30 pm
Try-on Appointments must be booked by phone (customer must come in within 10 days of being notified the dress arrived).
Try-on Time Schedule:
Tuesday: 11:00 am  – 6:30 pm
Thursday: 11:00 am – 6:30 pm
Friday: 11:00 am – 5:30 pm
Saturday and Sunday Bride, Mother, Bridesmaids and Tuxedo Appointments require a $75.00 credit card deposit. They are no charge, but if you miss your appointment or do not cancel 48 hours prior to your appointment, you will be charged the $75.00.
Is there a limit to the number of guests that I can bring to my appointment?
We want your experience to be magical and look forward to meeting you. Yes, you are allowed to bring the following number of guests:
Bridal – maximum 6 guests
Mothers – maximum 2 guests
Bridesmaids – maximum 4 guests
Try-on – maximum 2 guests
Alterations – maximum 2 guests 
How long is an appointment?
Our Bridal appointments are one and a half hours on both weekends, and weekdays. All other appointments such as Mothers, Bridesmaids, Junior Bridesmaids, Special Occasions, Tuxedos, and Invitations are about forty-five minutes to one hour.
What should I bring to the appointment?
Dress appointments: We suggest you bring shapewear, and shoes to try on dresses. We also ask you not to wear make-up if possible to avoid any stains to our gowns.
Try-on appointments: Please do not wear make-up to avoid any stains to your gown.
Fittings/Alterations – You need to bring the shoes, shape-wear, and any undergarments you will be wearing on your wedding day. We also sell bridal jewelry and can help you match it with your attire.
What is the price range of gowns in your store:
         Bridal Gowns – from $1,600 to $6,000
         Bridesmaids – from $160 to $350
         Mother of Occasion – from $600 to $3,000
         Special Occasion & Cocktail – $600 to $3,000
Do you allow children at the store?
A Bridal Salon is not a safe place for children due to loose pins, beads, breakable items, and other hazards.
Do I need to make sure a specific dress on your website is available for my appointment?
Please check with us to make sure we have the dress sample and to reserve it for you.
What is your appointment cancellation policy?
We ask you to cancel at least 48 hours in advance of your appointment time; we do not want to turn another client away from filling the open time slot. Saturday and Sunday Bride, Mother, Bridesmaids and Tuxedo appointments require a $75.00 credit card deposit. These appointments are no charge, but if you miss your appointment or do not cancel 48 hours prior to your appointment, you will be charged the $75.00.
How do I pay for my dress?
Credit cards are accepted, as well as cash. A 60% deposit on Bride Gowns is required on special-orders at the time of your order. We will contact you as soon as your dress arrives for a Try-on Appointment and to pay the 40% balance. Mothers, Bridesmaids and all other items must be paid in full at the time of your order. The total alteration fee is due at time of first fitting.
What is a Dress Try-on appointment?
This type of appointment is for our Brides and Mothers to try on their gowns and also pay any balance owed on their dress. Virginia’s Bridal quality checks each dress meticulously when it arrives. There is no need to bring under garments, and we ask you not to wear make-up, lotions, etc. to avoid possible stains to your gown. These appointments are limited to Tuesday through Friday, and accompanied by 1-2 people.
Do you offer any discounts?
Our policy is to price dresses at a fair price, which is the minimum price our Designers allow us to sell at. All of our clients are important to us, and we pride ourselves in offering the best value and service.
At our Trunk Shows, designers may allow us, and only during this time, to discount prices.
Do you offer In-House Alterations?
We offer this service as stated on our In-House Alterations page. We have In-House Seamstresses highly skilled with decades of experience to do your fittings and any needed alterations.
As you know, it is extremely important to get the fit right for the big day, so we schedule fittings at least two months before the wedding.
If you have purchased a dress already and need to have it fitted/altered. We offer alterations on outside bridal gowns & dresses (service based on seamstress availability).
Why it is as important to have the right Seamstress as it was to have the right Bridal Consultant?
A seamstress must have exceptional sewing skills, a good understanding of each designer, and the ability to visualize your dress properly fitted on your body. If you do not have a talented seamstress, your dress will not be fitted and altered appropriately, and will not look and feel right. A good seamstress pays close attention to fabric types (how they conform to your body), the construction of the dress and is very knowledgeable on the variety and best ways to alter your dress.
What is a special-order dress?
Special-orders are dresses ordered from the designer/manufacturer, are non-cancellable and are made for a specific customer. All orders are considered “Special-orders”, except when purchasing a dress already on hand.  
Are you able to customize your gown?
Depending on the designer, customization is available for an additional fee.
What is a Trunk Show?
Trunk Shows are special events at which a designer (or representative from the company) visits a boutique on a set day with their latest line offerings for brides, mothers, accessories and tuxedos. Designers may allow us, and only during this time, to discount prices. For specifics, please see our Events. Appointments need to be booked in advance for trunk shows.
Do you allow photography during the appointment?
Photography is allowed during your appointment, but these gowns are showroom samples so the condition and fit could be different from the fitted dresses that you purchase.
What is a Sample Sale?
A sample sale is when a bridal salon sells the gowns that most likely have been tried on in the showroom. These gowns are usually discounted from 25% to 50% off their original price. Booking an Appointment is necessary in advance.
How far in advance should I purchase all of the items for my wedding?
Our dresses are all made to order so below is our Ordering Timeline for each of our collection types:
         Bridal Gowns – 6 to 9 months before the Wedding
         Bridesmaids – 4 to 6 months before the Wedding
         Mother of Occasion – 4 to 6 months before the Wedding
         Tuxedos – 3 weeks before the event (rentals)
* If you need a dress at the last minute, we can try a Rush Order (at an additional fee), sell you a showroom sample, or check with the Design Houses for in-stock items.
Why Have Your Wedding Dress Preserved?
Preservation is done by a Professional Preservationist, and refers to the special cleaning and packaging techniques used to ensure your gown returns to its original beauty and retains it over time.
After the wedding is over, your gown, the most expensive, elaborate and memorable item of clothing you have ever purchased, is hanging in your closet, stained, and soiled from the event. Every wedding gown should be cleaned and preserved before being stored away for more than a few weeks (even if it does not look soiled). Perspiration, food and drink, and makeup stains can show up later and become more difficult to remove. Professional Preservationists are trained to spot the unseen and fix any loose threads and beading. 
These are some ideas why you should have your beautiful gown preserved:
1)      Your friend, relative or daughter may want to wear it.
2)      You can make it into a beautiful Christening outfit for your son or daughter.
3)      You can decorate your baby’s cradle with the train of your gown.
4)      For sentimental reasons, you can try your dress on year-after-year on your anniversary.
5)      Some girls like to donate or sell their dress.
We partner with a high-end gown cleaning and preservation service. Their methods have been proven and recognized by the International Fabric Institute as the best methods in the gown preservation industry. They pride themselves in the highest standard of quality and care of bridal gowns in cleaning and preservation. There is no appointment needed. All you have to do is bring in the gown / veil and we take care of the rest. To ensure your gown retains it’s beauty, the gown must be preserved by a professional preservationist.
What Makes a Good Bridal Sales Consultant?
A Bridal Consultant that listens more than they speak, obtains a clear understanding of the customer needs, and then finds the Right Dress based on the:
1)      the venue type (and time of year)
2)      Your budget
3)      The look (how the bride sees themselves)
The best qualities of a Bridal Consultant are:
1)      Ability to listen / Friendliness / Flexibility
2)      Enthusiastic / Motivated / Energetic
3)      Creativity / Passionate
4)      Able to
  • Create special moments + the make the magic happen
  • Put themselves in the bride’s shoes
  • Treat the bride the way you dreamed of being treated
5)      Providing maximum comfort and extreme hospitality experience
6)      Are Confident you will find the “Right Dress”
          FOLLOW US
Virginia’s Bridal
55 Church Street
White Plains, NY
Tel: (914) 428 – 3957
Salon Hours – By Appointment Only
Sunday: 11 am – 5:00 pm
Monday: Closed 
Tuesday: 12:00 pm – 7:30 pm
Wednesday: Closed 
Thursday: 12:00 pm – 7:30 pm
Friday: 12:00 pm – 6:00 pm
Saturday: 10:00 am – 5:00 pm
Copyright 2023 Virginia’s Bridal