We highly recommend booking an Appointment, so we can set an appropriate amount of time aside, and give you our undivided attention. We do welcome walk-ins, but there are closed appointment sessions during the week, so please contact us for availability.
Please book your Appointment online or by phone. Brides will be asked to fill out a survey in the confirmation e-mail, to help us prepare for your appointment.
Our personal Bridal appointments are one hour. Thursdays we offer our bridal appointments the White Bottle Event between 5:00 and 7:00 PM, which includes a glass of champagne for you and your guests.
All other appointments such as Bridesmaids, Mothers of Occasion, Flower girls & Junior Bridesmaids, Special Occasions & Cocktail, and Prom & Graduation are about 45 minutes to one hour.
If you would like an extended amount of time we have The White Diamond Appointment (Coming Soon), which lasts for three hours. This appointment provides you, and your friends and family exclusive access to our salon, while sipping champagne and dining on mini gourmet treats and sweets.
What should I bring to the appointment?
Appointments to try on dresses – There are no requirements for appointments to try on dresses, though we ask you not to wear make-up (to avoid possible stains to the gowns).
Appointments for Fittings/Alterations – Bring the shoes/heels that you will wear on your wedding day. Also needed are the undergarments you will be wearing with your wedding dress. We sell jewelry for bridal if you are not sure what type you will be wearing.
Is there a limit to the number of guests that I can bring to my appointment?
We have a large sitting area at our bridal salon, but recommend you limit family and close friends to 2 or 3, but no more than 5 in total. These are the people whose opinions matter most to you. Having too many can be distracting from you finding the perfect wedding gown.
Do you allow photography during the appointment?
Photography is allowed during your appointment, but these gowns are the samples so the condition and fit could be different from the perfect sized and fitted dresses that you purchase.
Do you offer in-house alterations?
We offer this service as stated on our In House Alterations page. We have in-house seamstresses highly skilled with decades of experience to do your fittings and any needed alterations.
As you know, it is extremely important to get the fit right for the big day, so we schedule fittings at least two months before the wedding.
Fittings are done by appointment only Tuesday 10am-5pm, Thursday 12am-7pm and Saturday 9am-12 (noon) so please contact us for an Appointment.
If you have purchased a dress already and need to have it altered. We also offer a service for alterations on outside bridal gowns & dresses (service based on seamstress availability).
What is your appointment cancellation policy?
We ask you to cancel at least 48 hours in advance of your appointment time, we do not want to turn another bride or client away from filling the open time slot.
Cancellation of the White Diamond Appointment (Coming Soon) must be done within 48 hours of the appointment time, otherwise your card will be charged for the cost of your gathering because our team begins preparation for your appointment several days in advance.
If you RSVP to attend a Trunk Show, time slots are limited so we need to reserve your appointment by holding your credit card on file. If you need to cancel, you must do so 48 hours in advance of your appointment time, otherwise your card will be charged $25.
Do you allow children at the store?
Choosing your wedding gown is one of the most important decisions you will make for your special day. A bridal salon is also not a safe place for children due to loose pins, beads, breakable items, and other hazards.
Do you offer any discounts or sales?
Our policy is to price dresses at a fair price, which is the minimum price our designers allow us to sell at. All of our clients are important to us, and we pride ourselves in offering the best value and service, but we do not want to lose any of our designers due to unauthorized discounting.
At Trunk Shows, dresses are at great prices since the design houses allow us, and only during this time, to discount dresses.
How far in advance should I purchase all of the items for my wedding?
Our dresses are all made to order so this is our Ordering Timeline for each of our collection types as follows:
Bridal Gowns – 6 to 9 months before the Wedding
Bridesmaids – 4 to 6 months before the Wedding
Mother of Occasion – 4 to 6 months before the Wedding
Flower girls & Junior Bridesmaids – 4 to 6 months before the Wedding
Special Occasion & Cocktail – 4 to 6 months before the event
(Depending on the designers if they have your size in stock)
Tuxedos – 3 weeks before the event
* If you need a dress at the last minute, we can either try a Rush Order (at an additional fee), sell you a showroom sample piece, or check with the design houses for in-stock items.